Dinas Powys residents signal their anger over mobile phone service problems (From Penarth Times)

Dinas Powys residents signal their anger over mobile phone service problems

9:00am Saturday 22nd September 2012 in News By Robert James Owen

DISGRUNTLED Vodafone users in some parts of Dinas Powys claim they have been left without mobile phone service for close to three weeks.

According to one man who lives in the village, and a thread on a local Facebook page, a nearby mast serving the area has been out of use since early September.

Trevor Daniel, who lives on Elm Grove Road, said he had been unable to make calls, receive texts or use the internet on his phone since September 3.

And despite reporting the problem to the service provider that same day, he says he remains without signal, or any idea of when the problem will be fixed more than two weeks later.

He also claims it is not the first time it has happened this year.

"In May I had no signal for three weeks," said the web designer, who works from home and relies mostly on his mobile for work.

"That is almost six weeks out of the last four months with no signal.

"I know it's not my phone, as when I get out of Dinas it works perfectly.

"And I believe there is a mast by the Merrie Harrier which may be working perfectly and providing service to some users in the area."

Trevor said he had tried to cancel his contract but was told he would have to pay a sizeable early termination fee.

"Why should I pay for something I am not receiving," he added.

"It's a problem which I know many people are furious about."

Several members of Dinas Powys Pictures Facebook group took to the social networking site to voice their frustrations.

One user wrote: "I have been a customer for eight years, and for the first time I want to leave."

Another added: "I am fed up of having no signal at home."

A spokesperson for Vodafone said the company was waiting on the findings of an investigation into the matter by their network team.