Apology issued by Arriva after 'dreadful' delays
5:01pm Tuesday 10th September 2013 in Penarth news
ARRIVA Trains Wales issue a public apology to rail users across South Wales – including local passengers - earlier this week after engineering problems caused “dreadful” delays.
People were left stranded on Monday (September 9) from the Valleys, to Cardiff, and Penarth and Barry.
Two ‘significant’ engineering problems were blamed for the problems.
Lynne Milligan, Arriva Trains Wales customer services director said on the news section of the Arriva website that they were working to minimise future problems.
“I apologise for the dreadful journey that most of you experienced this morning to services on the Valleys and Cardiff local routes network,” she said.
“This was caused by two significant engineering problems that our infrastructure provider, Network Rail, tried to resolve as quickly as they could.
“We are working closely with Network Rail to ensure that today’s problems are resolved as quickly as possible and that any future problems are minimised. These problems are part of the signalling improvement works that, once completed, will make our network more robust.
“We are currently working on recovering our services and by the afternoon peak services, trains should be running as planned.”