VALE council-run libraries are now offering a click and collect service allowing members to borrow books, audiobooks and DVDs.

Though they remain closed for browsing or use of ICT facilities, libraries in Barry, Penarth, and Cowbridge will be open for this particular service from 10am to 1pm and 2pm to 4pm Monday to Friday, with Llantwit Major operating in the same way from 1pm to 4pm.

A maximum of five titles can be requested remotely using the online catalogue and a collection slot can be booked once an email confirming the books are ready has been received.

While this system is in operation there will be no loan charges for DVDs or audiobooks.


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Vale council cabinet member for education and regeneration, Cllr Lis Burnett said: “We know what a vital role our libraries play in the lives of some of our residents, especially those who are housebound or cut off from family and friends during this difficult period.

“Reading in particular is a productive and stimulating way to fill time so I’m delighted that we are now able to offer this click and collect service, which allows an individual to borrow up to five books at any one time.

“Audiobooks and DVDs are also available to loan via this contactless system, with users able to view the library catalogue online.

“We hope residents will find this new service helpful while the library buildings and other facilities remain closed.”

Library users who cannot access the online catalogue to reserve their own books may place a request by phone or email.

When the items are ready for collection, they will receive a phone call or an email to book a collection slot.

When contacting the library by phone or email to request items, library members should provide their library card number, telephone number and/or an email address.

They may also submit book requests and preferences, such as a list of favourite authors, genres or specific titles.

Library staff will then compile a selection of books for customers to collect at the selected time.

Staff will do their best to meet requirements, but the coronavirus crisis has impacted the production and supply of new books and many of the most popular titles may still be on loan.

For these reasons the library service is urging people to return their books as soon as possible.

When collecting items, a number of measures have been put in place for the safety of customers and staff.

Only one member of a household should return and collect items; items can only be collected during the allocated time slot to maintain social distancing by avoiding queues; and to reduce contact, items will be ready for collection from the main entrance of the library.

Items can only be collected from the main entrances – the library buildings and other facilities remain closed.

Recycling bags and containers will not be available from libraries during this time. Residents can order replacement reusable recycling bags or containers for delivery online or by calling 01446 700111.

There will be no access to computers or printing/photocopying facilities during this period.

The community libraries at Dinas Powys, Rhoose, St. Athan, Sully, and Wenvoe remain closed.