DEAR editor,

We recently purchased a house through David Baker & Co and on moving in there was a problem with the heating.

We immediately contacted David Baker who promptly came round to see what the problem was. At his expense he organised an electrician and plumber.

We were also presented with a lovely food hamper as a welcome gift. The service that we had from David Baker was excellent and we just want to publicly thank them.

This is customer care at its best and something other businesses should follow

C Whittaker

Britten Road

Penarth